Refund policy

Thank you for shopping at Kazu.
If you are not entirely satisfied with your purchase, we're here to help.

Order Cancellation

• You may cancel your order within 2 hours of placing it for a full refund.

• Orders cannot be cancelled once shipped.

• If a cancellation request is made after shipping or the parcel is rejected at delivery, two-way shipping fees will be deducted from your refund.

Refunds & Returns

• Food products are not returnable unless there is a quality issue with the product.

• Any quality issues must be reported to us within 7 days of receipt of the product.

• Before returning a product, please ensure:

  • The product was purchased in the last 14 days.

  • The product is unused and unopened.

  • Refund may not be issued without the return of the product.

📩 To initiate a return, please email us at psangtani17@gmail.com to receive the return address.

• Return shipping charges are non-refundable.

• Refunds will be processed through the original payment method within 7–10 working days after inspection.

Damaged Items

• If you receive a damaged product, please notify us immediately.

• Kindly provide photographs of the damage so we can assess whether the product is eligible for recall or disposal.

• Refunds may not be issued without the return of the product unless disposal is approved.